Returns
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from ITEK INDUSTRIES LLC.
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via ITEK INDUSTRIES LLC Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date.
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Return Requirements
1. All return or replacement request will be processed within 3 business days after returned item is received by ITEK INDUSTRIES LLC.
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, ITEK INDUSTRIES LLC will refund the amount of sale only.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 20lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by ITEK INDUSTRIES LLC.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the originalhh purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. ITEK INDUSTRIES LLC will refund back to your method of payment.
Restocking Fees
ITEK INDUSTRIES LLC does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 20lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
Return Instruction
When you return an item, you may see different return options available.
• Verify the order number
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before sending.
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REPLACE OR REFUND submit your request directly to:
ITEK INDUSTRIES LLC
10869 NW 21ST PL
CORAL SPRINGS,
FLORIDA 33071
We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.